1.1  We issue confirmation paperwork for all course elements via email, which we will remind you about when you book dates. If you cannot receive e-mails or do not receive them from us, it is your      responsibility to let us know. If you do not receive written confirmation of your booking, there may be a problem with your training. In this event, it is your responsibility to contact FLT Training on 0121 7730566. If you do not contact us, we cannot be held liable for any lost training, missed tests etc. that may arise as a result.

 

1.2  Although Theory Tests can be undertaken on a deposit only basis, full course fees must be paid 7 days before driver training.

 

1.3  Any training or test missed due to the trainee’s personal circumstances such as traffic or illness will not be reallocated and as such will be forfeited and need to be rebooked at the expense of the trainee. In the event of training being cancelled due to any unforeseen circumstances, for example bad weather, we are not liable for any costs you have incurred including without limitation to: loss of pay, your transport costs and the like. Trainees are responsible for taking out a relevant insurance policy which will protect them in the event that they are unable to attend training or tests booked for them for any reason. We are not liable for any costs.

 

1.4  Any missed training due to an FLT Training delay such as vehicle breakdown or instructor lateness will be reallocated.

 

1.5  It is the trainees responsibility on booking to ensure they have the required entitlements on a full UK driving licence for the course to be taken, along with relevant in date DVSA theory pass certificates. The driving licence and certificates MUST be carried for the duration of the course and on test day. Failure to attend without the driving licence or certificates (if required) will result in loss of training time or loss of part 3a or Part 3b tests.

 

1.6  Our courses are of a uniform duration and standard. Therefore, if a trainee is not ready for test on the final day, they may forfeit the test appointment if the Examiner or Instructor feels that it is not safe to take the trainee to test. In the event that the trainee cannot test, we will not be held liable for any costs of extra training or for replacing the forfeited test. It is the trainees responsibility to ensure that their driving standard is sufficient for them to pass within the timeframe allowed by the course which they have booked.

 

1.7  Trainees must ensure that they are not under the influence of alcohol or illegal drugs during their course – if FLT Training has reason to believe that you are under the influence of drugs or alcohol, your course will be terminated immediately, with all relevant fees forfeited. Please exercise due care and attention when taking over-the-counter or prescription medicines in the run up to your course. If you’re in doubt about whether they could affect your driving, please consult your GP.

 

1.8  If you’re banned from driving for any reason after you’ve made your booking with us and not informed FLT Training 7 days prior to course start a full refund will not be given.

 

1.9  Trainees commit to conducting themselves in an appropriate manner: FLT Training reserves the right to terminate a course without notice should they, in their reasonable discretion, decide that a Trainee Driver has acted or behaved inappropriately, including but not limited to, verbal and physical abuse towards The FLT staff or DVSA staff. If a Trainee Driver wishes to appeal such decision, they should do so to the FLT Team by following the Cancellations and Complaints procedure.

 

1.10 Trainees are advised against working during their training week in the interest of public safety. If a Trainee shows any signs of exhaustion or tiredness, FLT Training reserve the right to terminate training until the Trainee is fit and safe to drive. Any training missed will be forfeited and won’t be reimbursed. https://www.gov.uk/government/publications/tiredness-can-kill-advice-for-drivers

 

1.11 The DVSA, require confirmation that you have been a resident for more than 185 days through the past 12 months before allowing test. It is the trainee’s responsibility, not FLT Training’s, to ensure that you meet this criteria and inform the DVSA at time of test. Any tests cancelled or terminated due to not meeting this criteria will be deemed a forfeit and all funds relating to the test will be lost.

 

1.12 The nature of our business means that we have to comply with the prevailing licensing legislation at the time you make your booking. If there are changes to legislation which affect your course booking during your time with us, we will make every reasonable effort to inform you and help you to understand how the changes affect you. Changes to legislation can sometimes mean that customers need to purchase additional courses in order to remain compliant. We are not responsible for any costs.